TERMS & CONDITIONS

• We have designed our site in a manner that is easy to navigate thru, so that you can quickly find what you're looking for. From any page, just click on the desired category on the menubar (for example "Suits") to view the items offered in that category.
• To purchase items, just click on the "Add toCart" button. If you have not logged on before doing so, you will be prompted to create an account. You may add as many items as you wish to your shopping cart.
• Once you have added an item you wish to purchase to your shopping cart you may continue shopping by clicking the "Continue Shopping" button.
• Once you are ready to checkout you can return to your shopping bag by clicking on "cart" on the top menu of all pages. Click on "Checkout" to proceed. You will be asked to confirm your shipping address and payment information.
• After having clicked on the "confirm order" button, you can continue shopping or verify your order status. Tax and shipping is calculated automatically for all shipments. Click on the highlighted words for our shipping policies.
• Once your order has been processed through our secure server, we will fill it within 24 hours and ship it to you as soon as possible. We will then send you a confirmation by email to tell you when you can expect your items.
• If you have any question or just want some advice, don't hesitate to contact us. We will be happy to walk you through our site and answer any questions you may have.

Custom Clothing Returns

• CustomSuitsShirts.com is dedicated to making this an easy experience for you and wants you to become a repeat customer and refer us to your friends, business associates and acquaintances.
• All custom clothing is made to your exact specifications & unfortunately there are NO RETURNS ON CUSTOM CLOTHING. However, if there was an inadvertent mistake made by us, we will alter or remake your garment @ no charge to you, and reship the garment back to you free of charge.
• If the client has sent us incorrect measurements we will gladly help you to alter (if possible) or remake the garment, but that cannot be done at no charge, & unfortunately must be done at full charge, plus shipping.
• The client agrees NOT to make any alterations to the garment prior to returning the garment to us .
• A custom order that has been placed cannot be cancelled, as fabric is often cut immediately after an order is placed. Changes to an order placed, usually cannot be accommodated if after the 1st 24 hours, as fabric has already been cut & can usually NOT be changed.
• No return will be accepted without a RA (return authorization) #, PRIOR to making the return to CustomSuitsShirts.com. Please fill out the RETURN REQUEST FORM any return without an RA # will be refused & the customer will be responsible for return shipping costs.
• Shipping costs are not refundable. We recommend you select a shipping carrier that provides a shipment tracking option and insurance.
• CustomSuitsShirts.com reserves the right to refuse any return. CustomSuitsShirts.com shall not be liable for any consequential or incidental damages arising from purchases from our online store.

Ready Made Clothing Returns

• If you are not happy with your purchase, we can acommodate a full refund, or an exchange for any merchandise that has not been worn.
• Please note if you take apart a ready-made shirt to try it on, then the shirt is no longer in its original condition & we will charge a $20 restocking fee to return the shirt (even if it is unworn), as we can no longer sell this garment at our store as a new garment.
• No return will be accepted without a prior RA (return authorization) #, PRIOR to making the return to CustomSuitsShirts.com. Please fill out the RETURN REQUEST FORM any return without RA # will be refused & the customer will be responsible for return shipping costs.
• Shipping costs are not refundable. We recommend you select a shipping carrier that provides a shipment tracking option and insurance.
• You are eligible for a full refund, if your merchandise is returned in the manufacturers packaging: bags, hangars and all tags attached to the garments. We regret that we cannot process your return without the original packaging received.
• ALL shoes must be tried on and walked on carpet only, with no visible scuff marks on the bottom. .
• Upon receipt of your order, please inspect your merchandise immediately to determine if your clothing item(s) will fit and if there are any flaws.
• ALL return requests MUST be made within 3 days of receipt of merchandise.
• ALL merchandise MUST be returned within 10 days of receipt of merchandise. If your merchandise is not received within this time frame or is not returned in new condition with tags on the garment, we reserve the right to refuse the return. We regret, that we cannot accept a return that is not sent back in its original packaging, with all tags attached to the merchandise. The merchandise will sent back to you, and if you refuse the shipment we may be forced to destroy the merchandise, and hold credit of the merchandise. 
• All refunds will be processed promptly. Returns should be sent via UPS, Fed Ex or any method that will allow you to receive package tracking, and be insured for the full amount of the merchandise. we regret that we cannot be responsible for any package sent back to us, that is lost. Please send all returns to: